Product Narrative
Status
Operational reliability posture and incident communication policy for Generative Metrics.
Current Service Posture
Generative Metrics API runs on an asynchronous queue-backed architecture.
Completion time is often 30-120 seconds depending on page complexity and external provider availability, but completion time is not guaranteed.
During this early public-launch period, no formal uptime SLA is guaranteed.
Incident Update Policy
Status updates include:
- Current state: Investigating, Identified, Monitoring, or Resolved
- Impact summary: affected endpoints and expected behavior
- Start time (UTC)
- Next update ETA
- Mitigation guidance (for example, retry with backoff)
Support
For incident questions, enterprise reliability requirements, or SLA discussions, contact contact@generativemetrics.com.
API integration reference is available on /api-docs.
Legal terms for warranties and liability are available on /terms.