Terms of Service | Generative Metrics

These Terms of Service ("Terms") are an agreement between you and Infiquik, registered in Sharjah, United Arab Emirates ("Generative Metrics", "we", "us", "our"). They govern your access to and use of the Generative Metrics website, dashboard, scanner, API, client share links, and related services (together, the "Service").

By creating an account, submitting a URL for audit, calling the API, sharing a report, or otherwise using the Service, you accept these Terms and our Privacy Policy, which is an integral part of these Terms. If you do not accept them, do not use the Service.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your place of residence, and able to form a binding contract.
If you use the Service on behalf of a company or for clients (for example, as an agency), you represent that you have the authority to bind that entity and its authorized users to these Terms.
You agree to give accurate account information and keep it current.

2. What the Service does — and what it does not do

2.1 What the Service does

Generative Metrics audits whether AI systems — crawlers, answer engines, and comparable automated consumers — can access, parse, and extract content from the web pages you submit. It returns evidence-first results: verdicts that are execution states (PASS, FAIL, INCOMPLETE — not scores, ratings, or grades), findings linked to recorded evidence, remediation guidance, optional rescan monitoring, and sealed evidence bundles — a sealed evidence bundle being hash-sealed; the digest can be recomputed by anyone; the seal itself is an operator-side check. The sealed bundle exists so recorded observations can be independently re-checked — it is not a warranty of any conclusion.

The scanner is an audit tool acting on your instructions — not a web crawler. It does not discover, browse, or index the web. For each audit it fetches only the URL you submit, together with that site's own machine-readable signals (such as robots.txt and comparable files) and the bounded number of additional requests needed to produce the audit. Requests the scanner makes for itself identify it as `GenerativeMetrics/1.0 (+https://generativemetrics.com)`, or as `GenerativeMetricsQuickCheck/1.0 (+https://generativemetrics.com)` when the request is the unauthenticated single-page quick check. Two exceptions are part of the measurement itself: probes that test how a specific AI actor is treated carry that actor's published user agent — the actor identity is the thing being measured — and the rendered-page capture uses a standard browser identity, because it records what a real browser receives from the page. Fetched page content is used only to produce your audit results and evidence; we do not republish it. By submitting any URL you represent and warrant that you own that site or have its owner's authorization to have it audited, and section 5 (Indemnification) applies if that representation is false. Where you enable protected-site scanning, you supply the access credentials (scan tokens) yourself, and you represent that you are authorized to use those credentials for that site.

2.2 What the Service does not do

The Service audits; it does not repair. Remediation guidance is informational. Applying it, and the results of applying it, are your responsibility.
An audit is a set of point-in-time technical observations. Sites change, and observations age. Results describe the moments we measured, not the current or future state of any site.
The Service is not professional advice. It is not SEO, legal, financial, security, or compliance advice, and no professional relationship of any kind is created by using it.
An audit does not certify, approve, clear, or make any site compliant with any law, regulation, standard, license, or third-party policy.
We never guarantee outcomes. Nothing in the Service promises or predicts AI citations, mentions, answers, indexing, retrieval, ranking, inclusion in training data, traffic, conversions, or any behavior of any AI system, search engine, or platform.

2.3 You assume the risk of use

You rely on audit results, findings, guidance, monitoring statements, and any other Service output at your own risk. Decisions about your sites — technical, editorial, legal, or commercial — remain yours alone.

3. No warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, we disclaim all warranties, conditions, and representations, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and uninterrupted or error-free operation.

We do not control and are not responsible for third-party AI systems, search engines, platforms, networks, or providers, or for their crawling, indexing, ranking, citation, training, availability, or policy decisions. Measuring how a system behaved at a moment is not a promise about how it will behave at any other moment.

These disclaimers concern outcomes and third-party systems — not the integrity of the sealed records themselves, which are hash-addressed and independently re-verifiable.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. Where the law does not allow a full exclusion, it applies to the maximum extent the law permits.

4. Limitation of liability

To the maximum extent permitted by law:

Neither we nor our owners, officers, employees, suppliers, or licensors will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or lost business opportunities, arising out of or relating to the Service or these Terms.
Our total aggregate liability for all claims arising out of or relating to the Service or these Terms is limited to the total fees you paid us in the twelve (12) months before the first relevant claim, or one hundred U.S. dollars (USD 100) if you paid no fees.
These limits apply even if we were advised of the possibility of the loss, and to the fullest extent the law allows.
These limits do not apply to liability arising from fraud or fraudulent misrepresentation, from gross negligence or willful misconduct, from death or bodily injury, or to any liability that cannot be limited by law. To the maximum extent permitted by law, the caps above apply to everything else. They also do not apply to your indemnification obligations in section 5.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of these limits may not apply to you. Where the law does not allow a full limitation, it applies to the maximum extent the law permits.

5. Indemnification

You will defend, indemnify, and hold us and our owners, officers, employees, and agents harmless from claims, demands, proceedings, damages, losses, liabilities, and costs (including reasonable legal fees) arising out of or relating to:

any URL, domain, or site you submit that you did not own or were not authorized to have audited;
your misuse or unauthorized use of the Service, or use of the Service through your account or API keys;
content, statements, or reports you share through client share links or otherwise distribute in breach of these Terms;
your relationships with, representations to, or promises to your clients;
your breach of these Terms or of applicable law.

We may, at our expense, assume the exclusive defense of any matter you are required to indemnify us for, and you agree to cooperate with that defense. This section does not apply to claims to the extent arising from our breach of these Terms or our negligence.

6. Acceptable use

You agree not to:

submit targets that are unlawful to scan, or that you lack the right to have audited — this includes any site whose owner has asked us, or asked you, not to audit it;
submit a target in order to harm, harass, defame, or gain an unfair advantage over a third party, or misrepresent your authority to have a site audited;
exceed the scan, monitoring, API, or rate-limit quotas your plan grants, or circumvent them, including by creating multiple accounts to evade limits;
attempt to bypass or defeat the Service's own security, rate limits, access controls, or payment controls;
use the Service to harm, overwhelm, or interfere with any site, network, or third party;
resell the Service — that is, offer the platform itself to others as your own product. To draw the line clearly: paid plans include white-label PDF report branding (your logo and name on the PDF reports you export), and that feature is permitted. What is not permitted is offering the Service or the dashboard to others as your own product, or removing or obscuring the Generative Metrics attribution shown on shared client link pages. The PDF branding feature is not a white-label resale program — we do not offer a white-label resale program;
misrepresent audit results, or claim any endorsement, partnership, or relationship with us that does not exist;
use the Service in violation of applicable law, including sanctions and export-control laws.

We may investigate suspected violations and suspend or terminate accounts for them (see section 8).

Complaints about audits of your site

If you own or operate a site that has been audited and you believe it was submitted without authorization — or you object to your site being audited — contact us through the Contact page with the URL and your relationship to the site. We review every report in good faith, and we may unpublish the affected report, findings, evidence bundle, and share links, and decline future audits of that site. A site owner's clear objection is honored prospectively: we will not knowingly carry out new audits of a site whose owner has objected. Auditing a publicly accessible page at a customer's request is the Service's core function and is not, by itself, a claim about you or a wrong to you — reports record technical observations about machine-readability, nothing more.

7. Agencies and client share links

If you use the Service for clients (for example, as an agency):

You represent and warrant that every client site you submit is covered by real authorization — the client's or the site owner's permission to have it audited.
You are solely responsible for your client relationships and for anything you tell or promise your clients about the Service or about audit results. We are not a party to your client relationships and make no commitments of any kind to your clients.
You are responsible for what you share. Client share links expose read-only report pages to whoever you give them to; you decide what to share and with whom, and you are responsible for the consequences of sharing it.
Reports are observations, not ammunition. You will not republish findings or reports in a way that strips the verdict, evidence, or date context, misstates what a finding shows, implies our certification, approval, or endorsement, or is intended to harm a third party. If you share a report about someone else's site, share it whole and in context.
Share links expire after 30 days by default (90 days at the maximum), can be revoked at any time, and stop resolving while your plan is lapsed.
The Generative Metrics attribution shown on shared report pages must remain intact. White-label PDF report branding applies only to the PDFs you export — it does not extend to shared link pages, and presenting the Service or the dashboard itself as your own product is not permitted.

8. Accounts, plans, fees, and allowances

Accounts. You are responsible for your account, your API keys, and all activity under them. Keep your credentials confidential and tell us promptly about any unauthorized use.
Plans and fees. The Service offers a free plan and paid plans (currently Free, Agency, and Firm) with the site-audit and monitoring allowances described on the pricing page. Paid plans renew automatically each billing period until cancelled; by subscribing, you authorize recurring charges to your payment method through our payment processor, currently Stripe.
Allowances. Allowances are an entitlement to use the Service, not property. Unused allowances do not roll over and have no cash value.
Dashboard use. Using the dashboard to view your results does not count against your scan or API allowances.
Changes to plans and prices. We may change plans, features, allowances, and prices. For paid plans, we will give reasonable notice before a change takes effect for your next billing period; continuing your subscription after that means you accept the change.
Cancellation. You may cancel a paid plan at any time through your account or by contacting us; cancellation stops future billing. Fees are non-refundable, and cancelling does not end your access before the end of the period you have paid for. If we terminate your account without cause, we will keep the Service running for the remainder of the term you paid for.
Overdue amounts. If fees are not paid when due, we may suspend access until they are paid, and we may recover reasonable costs of collecting overdue amounts to the extent permitted by law.
Suspension and termination by us. We may suspend access, with or without prior notice where the law allows, for non-payment, for breach of these Terms, or where there is a credible risk of imminent harm to the Service, other users, or third parties. Where practicable, we will tell you what happened and, for remediable breaches, how to fix it. For a remediable breach, we will give you notice and a reasonable opportunity to cure it before terminating your account. If we terminate your account without cause, we will give you at least 30 days' notice, and your Service continues for the remainder of the term you paid for.
Termination by you. You may stop using the Service and delete your account at any time from Settings → Privacy & data.
Effect of termination. On termination, your access ends. What happens to your data is governed by the Privacy Policy, including the reactivation window that follows the end of a paid plan and your rights to download or delete your data from Settings → Privacy & data.

9. Privacy

Our handling of personal data is described in the Privacy Policy, which is an integral part of these Terms. By using the Service, you agree to it.

10. Third-party services

The Service relies on third-party providers — currently including Stripe (payments), Resend (email delivery), Supabase (database and authentication), Vercel (hosting), and the network providers between us and the sites we measure — and it measures third-party AI systems and platforms. We do not control third-party services or third-party AI systems, and we are not liable for their acts, omissions, outages, or policy decisions. Your dealings with them (for example, payment card terms with Stripe) may be governed by their own terms.

11. Content, ownership, and feedback

Your data. You keep all rights in your site content and the data you submit. Audit results and reports generated for your accounts are for your use, including sharing with your clients through client share links.
No republication. Fetched page content exists only to produce your audits and evidence. We do not display it to third parties, and we do not train on it.
Our platform. The Service, its software, audit protocols and methodologies, finding codes and registries, sealed-record format, verification tooling, brand, and site content (excluding your data) are and remain our property or that of our licensors. You may not copy the platform or use our brand without permission.
Confidentiality. We treat your non-public account data as confidential, use it only to operate and secure the Service, and disclose it only as described in the Privacy Policy or as law requires.
Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction and without obligation or compensation.

12. Changes to the Service and to these Terms

We may change or discontinue features of the Service. We will use reasonable efforts to announce material changes on the site (for example, the changelog or status page) or by email.
We may update these Terms. We will post the updated version on this page and update the date at the top; for material changes, we will give at least 14 days' notice by email or prominent notice on the site before they take effect for existing accounts. Continued use of the Service after updated Terms take effect means you accept them. If you do not accept them, stop using the Service.

13. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-laws rules. Disputes follow four steps, and formal steps come last:

Talk to us first. Before any formal step, both parties try to resolve the dispute informally: contact us as described in section 15 and give us thirty (30) days to fix the problem.
Mediation, if wanted. If negotiation fails, either party may propose non-binding mediation before a neutral mediator, with costs shared equally. Mediation is voluntary and does not resolve anything by itself.
Arbitration, if necessary. If the dispute remains unresolved sixty (60) days after the first written notice of it, it is finally resolved by binding arbitration administered under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC), seated in Sharjah, United Arab Emirates — one arbitrator, documents-only, in English. The award is final and binding on both parties and may be entered and enforced in any court of competent jurisdiction. This step replaces court litigation: neither party brings these disputes to court, except to seek urgent injunctive relief or to enforce an award.
Preserved rights. Nothing here prevents either party from bringing an individual claim in small-claims court (or its local equivalent) or from asking a court for urgent interim relief while a dispute is being resolved.

To the maximum extent permitted by law, disputes must be brought in an individual capacity only — not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding — and if this paragraph is found unenforceable as to a claim, that claim is severed and may proceed individually. To the maximum extent permitted by law, any claim arising out of or relating to the Service or these Terms must be brought within twelve (12) months of the event giving rise to it, and a claim brought later is permanently barred.

14. General terms

Severability. If a provision of these Terms is found unenforceable, the rest remain in force, and the unenforceable provision applies to the maximum extent the law permits.
No waiver. Our failure to enforce a provision is not a waiver of that provision or any other.
Assignment. You may not assign these Terms or your account without our prior written consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and they replace any earlier terms about it.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including third-party outages, network or hosting failures, labor disputes, natural events, or governmental action.
Notices. We may give you notices through the Service, by email to your account address, or by posting on the site. You may give us notice through the contact channels in section 15.
Language. These Terms are written in English. Any translation is for convenience only, and the English text controls.
Survival. Sections 2.3, 3, 4, 5, 10, 11, 13, and 14 — and any provision that by its nature should survive — continue in force after your account closes or these Terms end.
No third-party beneficiaries. These Terms are between you and us only. No other person or entity, including your clients, has any right to enforce them.
Cumulative remedies. The rights and remedies in these Terms are cumulative and, unless stated otherwise, are in addition to — not instead of — any other rights and remedies available at law or in equity.
Independent parties. You and we are independent parties. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and us.
Electronic acceptance. Your acceptance of these Terms and any notices given electronically have the same force as paper. Our records of your acceptance — for example, timestamps of account creation or API use — are evidence of the agreement between you and us.
Headings. Section headings are for convenience only and do not affect interpretation.

15. Contact

Questions about these Terms: contact us through the Contact page on our website, or at [email protected]. Formal notices may be given by email to that address and are deemed received on the next business day after sending.